Your privacy matters
Medina Care is committed to handling personal information with care, respect, and transparency. This Privacy Policy explains the types of information we may collect, why we collect it, how we use it, and the choices available to participants, families, carers, referrers, and website visitors.
Collection
What we collect
We may collect personal information you provide directly to us, including your name, contact details, address, date of birth, emergency contact details, referral information, support needs, NDIS-related information, and any other details relevant to delivering safe and appropriate services. We may also collect limited website usage information through standard analytics and security tools.
Use
How we use information
We use personal information to respond to enquiries, assess service suitability, coordinate supports, manage referrals, communicate with participants and representatives, meet legal and regulatory obligations, improve service quality, and maintain website performance and security. We only use information for purposes reasonably connected to our services and operations.
Protection
Storage and disclosure
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. Information may be stored in secure digital systems and shared only where necessary, such as with authorised staff, service partners, professional advisers, technology providers, or government bodies when required by law or with consent. We aim to keep information accurate and up to date and retain it only as long as needed for lawful business purposes.
Your rights
Access, updates, and website use
You may request access to personal information we hold about you and ask us to correct information that is inaccurate, incomplete, or out of date. To make a privacy-related request, please contact Medina Care using the details on our Contact Us page.
Cookies and analytics
Our website may use cookies, analytics, and security tools to understand site usage, improve performance, and help protect the website from spam or malicious activity.
Questions and complaints
If you have concerns about how your information has been handled, please contact us first so we can review the matter and respond appropriately. You may also use our complaints and feedback process where relevant.