Frequently Asked Questions

Medina Care provides Community Access Supports, In-Home Support, Daily Living Assistance, Social & Community Participation, Personal Care Assistance, Transport Assistance, Capacity Building Supports, and Companion Support.

We support NDIS participants across Sydney and work closely with families, carers, support coordinators, plan managers, and referral partners to help each person access the right supports.

Yes. Our approach is person-centred, which means supports are designed around each participant’s goals, preferences, routines, and level of independence.

No. You’re welcome to contact Medina Care if you’re exploring support options, need guidance, or want to discuss whether our services are the right fit for your situation.

Yes. We can work with participants who are self-managed, plan-managed, or NDIA-managed, depending on service availability and individual support needs.

Getting started is simple: contact us, discuss your needs, review suitable support options, and we’ll help guide the next steps for onboarding and service matching.

Referrals are welcome from support coordinators, plan managers, families, carers, hospital discharge teams, and participants themselves.

Absolutely. We understand that families and carers play an important role, and we aim to make communication clear, respectful, and supportive throughout the process.

Yes. Medina Care supports participants across Sydney, with a focus on compassionate, reliable services that promote dignity, inclusion, and community connection.